Selecting a Remodeler

Remodeling is a lot different than traditional new construction, because you are living in the same space that is being renovated. So you have to make sure that you literally live with the team that will be working on your project. Always make sure to do your homework before hiring a remodeler. Here’s some helpful resources to help you make informed decisions before taking the leap!

• Check contractor’s license at the Department of Professional and Occupational Regulations.
• Check with the Better Business Bureau for complaints at the Better Business Bureau.
• Do a credit check. Visit Dunn and Bradstreet to check them out.
• Check to see if they are a National Association of Home Builders Remodeler. (P.S. We’re the only one listed in the New River Valley!)
• Check to see if they are a member of the New River Valley Home Builders Association.

Your safety and well being are our number one priority. So even if you decide not to work with us, we want to make sure that you hire a trustworthy and professional contractor that will take care of you, your home and your loved ones. Below are some questions you should always ask before you hire a contractor. Please feel free to print out our questions to ask and resources document to help you find the perfect remodeler for you.

Questions to Ask During the Phone Interview

• Are you licensed and what class (A, B, or C)?
• Are you insured? Ask if they have workman’s compensation or general liability coverage.
• How long have you been in business? The longer the better!
• Are you a member of any professional trade organizations such as the NAHB, the Remodelers Council, or the National Kitchen & Bath Association?
• Do you hold any professional certifications?
• Are you willing to give me a list of references? Call several.
• Can I see your previous work or current projects?
• How is the finished quality of the work?
• Is the current job site clean & organized?
• Do you offer design/build? This is a service that combines the design/planning process with the building process. This can be a substantial source of cost and time savings.

Questions to Ask During the Face-to-Face Interview

• Set up an appointment for job site interview.
• Did they show up for the appointment on time?
• How were they dressed?
• Were they organized in their presentation and review of your job?
• Do they ask questions and listen to your answers?
• Do they take notes?
• Do they offer solutions to your needs/problems or are they just interested in making a sale?
• How do they manage their jobs?
• How do they handle the dirty work?
• Do they use methods to contain the mess?
• Do they do a daily job site clean-up?
• How often do they remove debris from the site?
• Do they have a training program for employees? An ongoing training program is essential for quality installations and workmanship today.
• What about safety?
• Will their proposal be for a turnkey project?
• What’s their process?
• Do they offer design/build?
• If so, how is it structured?
• What about  cost plus versus competitive bid?